Frequently asked questions, answered like we're across the table

What does Viziblty actually do?

We're an Ottawa-Gatineau SEO company. We make local businesses visible where customers now look: Google and Bing search, the map pack, and AI assistants like ChatGPT, Perplexity, and Copilot. Then we prove the results monthly with your own analytics data. The full menu is on our services page.

How do I get started?

Run the free audit. It takes about a minute and shows whether search and AI engines can even read your site: crawler access, schema, llms.txt, platform, and page weight. No card, no call. Everything after that is your decision, made with the findings in hand.

How much does it cost?

The monthly program runs $1,600–$1,900 depending on commitment; the full audit is $1,200; the readiness scan is free. All numbers, including the money-back guarantee and what each option includes, are published on the pricing page. The price on the website is the price on the phone.

How long does SEO take to work?

Expect early movement in weeks (profile fixes and technical cleanup show fast) and trend-quality results in about three months. That quarter is the honest unit of SEO progress, which is why our program and pricing are built around a three-month arc rather than a surprise twelve-month contract.

Can you guarantee first place on Google?

No, and neither can anyone else. Google's own documentation says it plainly: "There's no way to request or pay for a better local ranking on Google" (Google Business Profile Help). What we guarantee instead is measurable change in your own data, or, on the upfront program, your money back.

Why isn't my business showing up on Google?

Usually one of three things: your profile is incomplete or miscategorized, your business facts disagree across the web, or your site is unreadable to crawlers. Google states that businesses with complete and accurate info are more likely to show in local results. The free audit catches the readability half in a minute.

Do you optimize for Google or for AI search?

Both, as one job. The clean structure, consistent facts, and real proof that rank you on Google are the same inputs AI assistants read before naming a business. We run them as one program: see local SEO and AI search optimization for each half of the work.

What is the reporting tier?

The ongoing part of the program: monthly reports built from Google Analytics, Google Search Console, and Bing Webmaster Tools: traffic, queries, rankings, calls, plus AI citations and which AI bots read your site. Historical data means your baseline is visible from day one, so before-and-after comparisons are real.

What happens if I cancel?

You keep everything. The site improvements, content, schema, profile work, and analytics access are yours: we build in your accounts, not ours. Month-to-month clients can stop anytime. Program clients finish their three months. Nobody's data gets held hostage; that practice is why owners distrust this industry.

Do you build websites?

Yes, as a one-time project, deliberately separate from the monthly program. You get a fast, search-ready site and own it outright, with no retainer attached. Details on website design. If you later want the SEO program on top, the site will already be built for it.

What do you need from me to start?

Your real business facts (name, address, phone, hours, services) plus access grants: you add our service account as a user in Google Analytics, Search Console, and your Business Profile. We send step-by-step guides written for non-technical owners. Most clients finish setup in under an hour.

Will you change my website without asking?

Never. Every change is proposed, explained, and approved by you before it ships: site, profile, and listings alike. You will always know what changed and why, and each monthly report lists the changes made alongside the results they produced.

Where should I start?